Skelmersdale still going very well

The self service is still going exceptionally well at Skelmersdale.  The 3M engineer corrected a few teething problems that enabled the right hand unit to accept payment and updated the scanner firmware to enable scanning of older barcodes.
Transactions through the self service units is averaging around 85% with a 91% peak on Monday the 29th November.

Leyland final prep before new Help Desk is installed tomorrow

Help Desk before

Peter Sharp will oversee the install of the help desk whilst Andrew Cothliff is training all day on Wednesday the 1st Dec.  Hopefully the weather will not delay the Point 8 fitters from delivery and fitting of the new help desk.

Accrington works - Day 2

The counter has now been removed from site and the floor screed has been laid.

Things are moving ahead

The Oval

Birds eye view of the self service area

The electrics and telephones are now connected back up and that just leaves the data to be installed and then the hardware can go back on the help desk.

Accrington - Day 1 of works

The old counter has been removed and the joiners are in the process of 'boxing in' the switches and mains board.  All the electrics are being wired back into the reduced help desk. 
Staff are persevering with the reduced service and managing customers away from the work area.  There will be a lot of clearing up of the lending area which is looking dirty from the salt from outside and the dust from the removed counter.

Skelmersdale - 'Live' Day 2

Skelmersdale is still going strong and promotion is still going down well with the customers.  A few small niggling problems are present.

• The phones on the help desk still need connecting
• The fax machine appears not to be working
• The high self service unit is still not accepting all £1 coins.

There were over 760 transactions on the Saturday but we will have to wait until the stats are run at the end of the month to relate that to a percentage of all transactions that day.

Launch day Saturday 27th November

Checked out the self service and found that the new template was affecting the returns i.e. Items not being listed or title displayed of returned item and no receipt buttons.  Changed settings back to trolley instead in bin and that corrected the problem.  The text for 'place on trolley' was changed to 'place on shelf', the telephone number needs adding to the receipts.  The lower unit barcode scanner is not scanning some of the older barcodes and the £1 tube needs installing.

Opening Time

A slow start but soon got busy and if it carries on like this we'll have 100% self service!!  The library staff have been fantastic and are promoting the units 100%.

 We're now in full flow with over 300 transactions in the first hour and a half.

What an impact as you enter!

Skelmersdale - The final day of closure

MAHEM!!

What a hectic day, all trades onsite on a converging path!
A lesson learnt today was to ensure that the help desk tops are left off until the power, data and telephony is installed.  This sped up the process.
All pods and integrated shelving has turned up and been installed now library staff can get to work installing the PCs on the pods and the new helpdesk.  There were a few issues remaining but all in all the library looks fantastic.

Self Service up and running

Nearly there!

The telephones need connecting on the help desk and there appears to be an issue with the self service units and it is too late to do anything now, I will look at them in the morning.

The new AV area

We're up and running and it's only 16:50 on a Friday!




Accrington Pods up and running

Two staff pods are now up and running at Accrington plus a temporary help desk.  Staff will start to use these on Saturday when the counter is being cleared.

Skelmersdale - Day 3

The counters are now all out and the flooring is down ready for the install of the new help desk and self service.

Strictly come dancing 2011?

The new Help Desk

25th Nov
The day got off to a frustrating start with me waiting 3 hours for a courier to pick up the self service hardware to be on site for a 13:00 install (The courier eventually turned up at 15:20).  The old addage 'if you want something doing do it yourself' came in to play!  I arrived on site with a fully laden car at 12:55 and installation, of the self service, commenced.
The new help desk was already installed although joiners were called in to remove the tops later on so that the electricians and data cablers could get at the cable trunking with ease.
The self service install could not be completed because of network access issues for the 3M engineer.  The 26th will prove to be a challenging day!

AV is getting a new home at Skelmersdale

Accrington Library 24th November

Enquiry desk is being shortened today.

Before

After

The data for the staff pods is now in place as are the staff Pods.  The sections of the enquiry desk have now been removed with the adapted section to return with the additional DVD pod and integrated shelving next week.

Day 1 - Skelmersdale

Carpet removed ready for laminate

Main counter to be removed

Counter now removed

Day one saw the removal of the main counter and the floor screed applied ready for the laying of the laminate floor.  The self service furniture was delivered to site with installation scheduled for Thursday afternoon. 
A problem, regarding the core holes for the data and electrics, was encountered where the drills were unable to cut through the steel reinforced mesh.  The core holes were reduced in size to overcome this problem and holes were drilled for the new help desk, Pods and Self Service prior to the screed going down.
The security barrier was also removed

Skelmersdale Enquiry desk removed

The enquiry desk at Skelmersdale library has been removed and is now waiting for the closure before laying the laminate floor.

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October usage statistics

The usage figures by Issue/Discharge/Renewal through Self Service by site:


(CPP) Preston (Harris) 38.39%

(EBU) Burnley 52.98%

(ECO) Colne 58.75%

(ENE) Nelson 74.22%

(HHA) Haslingden 52.27%

(NLA) Lancaster 59.26%

(NMO) Morecambe 34.57%

(NPO) Poulton 41.16%

(SCH) Chorley 48.55%

(SOR) Ormskirk 47.88%

Phase 2 Installations - The week ahead 22nd - 28th November

Work will be carried out at 2 libraries this week, Accrington and Skelmersdale.

Skelmersdale:

1. Closes 23rd - 26th November inclusive.
2. Counter removed Tuesday 23rd
3. Self Service furniture delivered Tuesday 23rd
4. Commence screeding floor 23rd
5. Commence laying flooring 24th
6. Finish flooring 25th
7. Install new help desk Thursday 25th in the afternoon
8. Install self service Thursday pm / Friday am
9. Complete electrics to new help desk Friday 26th
10. Configure and test Self Service Friday 26th.
11. Refresher training Friday pm (if needed)
12. 'Live' Saturday 27th November

Accrington:

1. Wednesday 24th - Remove electrics/data from enquiry desk
2. Remove sections from the enquiry desk to remove from site wednesday 24th.
3. Deliver and Install 2 in No. Staff Pods.
4. Data for staff pods to be installed.
5. Temporary power to be set up for staff pods.