Barnoldswick goes 'Live'

Barnoldswick Library went 'live' yesterday with self service and the lauch went very well with staff helping a large proportion of customers with using the machines.

Both units were constantly in use

There were some quite vocal representations from the public but to my surprise the staff still managed to get these users to 'try' self service, well done everyone at Barnoldswick.

Barnoldswick now complete and ready for launch

It was a frantic day on Friday with all trades coming and going but all works have been completed on time.

As you enter the library self service on the left and new help desk ahead

Relaxation area introduced near staff pod

All equipment has been tested and working.

Barnoldswick progressing well

After his initial shock of discovering he was expected to install the self service furniture, the 3M engineer, with the assistance of Hyde flooring lifted the units into place.  Fortunately, the Zika fitters were on site and helped lift the bespoke top on to the self service furniture.

Put this puzzle together!

We got there in the end!

The new help desk went in on Thursday also, the location had to be altered slightly due to the power and data surfacing through the concrete floor at a specific point.

Help Desk installed

Barnoldswick Library - Works now underway

Works have now started on Barnoldswick Library with the main counter removed and the flooring pulled up.  There will be a slight alteration in the location of the Help Desk due to where the electrics come through the floor.

Looking out of the library from where the counter used to be

There will be extensive flooring work that will create a massive impact when complete.

Clayton Green goes 'Live'

Clayton Green went 'Live' today and it was a busy day.  Staff did well but as anticipated with the original counter still in place many customers headed directly for what they know. 

              Customers using self service at Clayton Green


There were a few instances of the units not directing customers where to place their returned items.  Details have been taken and a request for the logs to be extracted has been logged so that we can provide 3M with some feedback.

Clayton Green - Final day of works (Friday 11th)

The works at Clayton Green are almost complete.  The staff pod is located opposite the self service and the DVD cabinet is located in junior.


Redesign of floor underway





Self Service installed and main works complete

All hardware has been tested and working.

Training now complete

The training for all current sites is now complete and I will be sending out a questionnaire shortly for feedback as to how the second phase library staff feel about self service after being introduced at their Library.
Clayton Green is now closed for the Self Service install with the hardware already delivered to site and the furniture to arrive today.  The counter has been reduced by half and the foyer carpet has been taken up for renewal.  The electricians will be in today to install power for the pods.

St Annes in operation

St Annes went live and had a very successful day.  Staff promoted the units to their full extent and handled difficult customer reactions very well and very professionally.

5 Minutes to opening

St Annes go 'Live'

St Annes Library has gone 'Live' today and is going very well and the customers are using the service quite readily.  There have been a few positive comments about how open the library looks now.  I will post some pictures when I can upload them.

Self Service figures updated for February

The latest figures for self service have now been updated and there is a pronounced higher uptake at the Phase 2 sites where we have essentially removed the main counter and added staff pods near the self service units.  Congratulations to Rawtenstall Library as the latest to go 'Live' on the 28th February.

(CLE) Leyland 74.31%
(CPP) Preston (Harris) 43.28%
(EBU) Burnley 53.88%
(ECL) Clitheroe 69.29%
(ECO) Colne 59.66%
(ENE) Nelson 73.79%
(HAC) Accrington 88.21%
(HHA) Haslingden 50.05%
(HRA) Rawtenstall 86.95%
(NFL) Fleetwood 84.07%
(NGA) Garstang 82.13%
(NLA) Lancaster 54.92%
(NMO) Morecambe 43.92%
(NPO) Poulton 48.71%
(NTH) Thornton 75.72%
(SCH) Chorley 46.42%
(SKE) Skelmersdale 74.94%
(SOR) Ormskirk 48.24%

Dragon hijacks Self Service at St Annes Library!

Works at St Annes Library are almost complete with some last minute alterations to the layout after feedback from staff.  There is still some decoration to be done and a bit of dragon slaying!  The floor falls by 2" which makes it difficult to align the self service furniture.

He's missed St Davids day!

Where main counter used to be

The ladies and gents toilets have now had new floors laid with just the one toilet left to re floor.  There is still some rubbish to remove and displays to organise but in general St Annes is ready for reopening.

St Annes progress update

The works at St Annes are progressing well with the Self Service install scheduled for tomorrow.
The electrics and cabling has been surface run to avoid the asbestos in the cellar.  The main entrance is being carpeted and wipe matting being laid. 

Looking back at the entrance

Where the main counter used to be