Rawtenstall goes 'Live'

Rawtenstall went 'Live' with Self Service today and went very well with all staff 'blooding' themselves with introducing the service to the public.

Ready to go!

Customers using Self Service

St Annes underway

St Annes self service works got underway yesterday, at long last, with all the trades in to disconnect the counter electrics and remove the counter.  A plumber removed the radiator that was behind the old counter and the first fix surface run electrics were installed.

Old counter removal

Rawtenstall almost complete and looking good

Rawtenstall is almost complete and looking good, the marble floor will be diamond polished tomorrow.

Looking out at entrance

Self Service

Customers will hit the self service before the Help Desk which will ensure a high uptake at the launch.
A few problems still need sorting by the close of business tomorrow, Zika will be sending out a fitter to correct some of those issues.

Day 3 of Rawtenstall Closure

Work at Rawtenstall is progressing well and the flooring is going down today.  The entrance carpeting will be laid on Thursday 24th Feb and the marble floor is to be diamond cleaned.  Peter has got contractors coming in to repair the automatic doors.

Flooring nearly down

Self Service area leading to help desk

Training went well today and many relevant issues were raised.

Rawtenstall now underway

Rawtenstall Library is the next to go 'Live' with self service and the works are now underway.  Staff training will take place at Haslingden on Wednesday 23rd February.

Rawtenstall before

Entrance to Rawtenstall

Location of New Help Desk

Self Service location

St Annes will now go ahead as planned with the Library closing on Wednesday 23rd at close of business and reopening on Monday the 7th March.  Barnoldswick will now go ahead as planned also.

St Annes Help Desk installed

St Annes help desk was installed yesterday and all went well.

St Annes before

Trades can work together!!!



Help Desk now back fully operational



The dreaded subject of asbestos removal came up and once again nothing is as straight forward as it seems.  The whole project may suffer a delay unless we can derive a solution that removes the necessity to access the cellar for works on the Self Service.  Peter Sharp will consult with the electrical contractor to see if it is feasible to wire the electrics differently.

Interim stats for February

The self service stats have been run on an ad hoc basis to give Fleetwood an early idea of how they are doing and it shows that quite a number of sites are proving extremely proactive in the promotion of self service.


(CLE) Leyland 76.63%

(CPP) Preston (Harris) 43.77%

(EBU) Burnley 53.14%

(ECL) Clitheroe 69.60%

(ECO) Colne 59.87%

(ENE) Nelson 73.63%

(HAC) Accrington 86.74%

(HHA) Haslingden 46.24%

(NFL) Fleetwood 84.53%

(NGA) Garstang 81.80%

(NLA) Lancaster 52.30%

(NMO) Morecambe 44.66%

(NPO) Poulton 47.47%

(NTH) Thornton 75.42%

(SCH) Chorley 46.14%

(SKE) Skelmersdale 75.04%

(SOR) Ormskirk 47.98%

Fleetwood goes 'Live'

Congratulations are in order for the Fleetwood staff who had the busiest launch to date with over 1700 transactions in the day.  Everybody must be whacked but well done to everyone.

Get ready for the rush!

Launch day

Fleetwood ready and looking good

Fleetwood is now complete and ready for the launch of Self Service.

As the customer enters

From above

Fleetwood well under way

Unfortunately I had been unable to get out to Fleetwood, during the closure, until the training day on Thursday and I was pleasantly surprised.

Main counter gone and new flooring almost there

First impressions, what the customer will see.

Many staff have also commented on how good it looks so far.