Clitheroe Library - Day 1

The main counter and the floor screed were being done today as was the data cabling first fix.

Main Counter removed



Self Service area to left



Leyland Library - Saturday

There were a number of staff who hadn't had the opportunity to train on the use of the self service units before today.  After a quick run through the operations everyone got stuck in as they did yesterday and quickly gained confidence in showing the public how to use self service.
There have been many comments about how lovely and spacious the library felt which is a testament to the efforts of Peter Sharp in developing quick simple designs that have maximum impact.
The library is once again doing absolutely fantastic and at 2pm had handled over 750 transactions through the Self Service units.

Leyland launch day

After a full refresher session the library opened to the adoring public with self service.  The Leyland Guardian was in attendance and interviewed Andrew and Heather about self service.

Self Service in full swing at Leyland

 The Leyland staff were nervous to start with because they had had their training some time ago and therefore everything wasn't as fresh as it could have been.  All in all, once the first few customers had been and gone everyone started to settle and by 12:00 had handled over 500 transactions through the self service units. 

The pods are being used as they should be when any queries present themselves.

POD at Leyland

Well done to all the Leyland staff an excellent days work with over 900 transactions taking place during the day.

Leyland Library - Day 4

Putting the final touches to the library and all looking well.  The relaxation and reading area where the counter used to be is very comfortable I can attest to that.

This is where the counter used to be!

The data points for the staff pods weren't live so ICT came out immediately and patched them in.  The People Centre PC was moved into Community History and the Community History Managers desk has been set up.  The electrician added a number of power outlets for the staff pods and CH Manager desk. 
Robert and Tom emptied the long bays nearest the new help desk and moved the shelving around.  All that is left is the leaflets to be put out onto the leaflet wall.
Launch day tomorrow!!

Looking towards the Self Service with Help Desk to Left

Clitheroe Library enquiry desk removed

The enquiry desk has been removed at Clitheroe Library and cordoned off in readiness for next weeks closure.

No go area at Clitheroe

We are trying to negotiate Zika to come in a day earlier than scheduled to fit the Help Desk because the timescale will be extremely tight if the help desk is fitted on the Thursday.

Leyland Library - Day 3

It's all coming together now!
The Self Service units are in place and configured.  The cash has now been added to the float.  The flooring is now complete.

Greco wrestling will be staged at Leyland library in the new year!!



Self service - Leyland





The community History manager desk is now in place and the electrician will be in to finish off tomorrow.  The monitors need fixing to the Pods and PCs setting up. 

Leyland Library - Day 2

The self service hardware is being installed today and the flooring is being laid.  The leaflet wall has been moved but the joiner will need to fix the units to the partition screens.

Self service on back wall and flooring ready for screed

It is the intention to screed the floor and then lay the laminate on the same day.

Mopping up installation at Accrington - Monday 6th

The data port has now been patched correctly and the long lead to the Pnet terminal port has been removed.  The integrated shelving has now been fitted and the DVD pod is up and running.  Unfortunately the fitters didn't have time to lower the pod monitor brackets and will have to come back to finish that task.  The small end section for the help desk was also fitted.

Leyland Library - Day 1 of closure

The help desk has been reduced by 400mm and is now connected up electrically and data wise.  The main counter has been removed .
The Self Service hardware and furniture has been delivered to site by Allports ready for installation.
Zika delivered to site integrated shelving and pods and assembled the Self Service installation leaving site around 19:30.

Main counter removed

Accrington - 'Live' day Saturday 4th Dec

The staff, including casual staff, have been fantastic once again capturing most customers as they came in and introducing them to self service.  I witnessed a number of customers alluding to job losses and even library closure and the responses were in the true spirit of what self service is about.  

Accrington Self Service 'live' day

Accrington has transformed from this:-

Old Counter

To this:-  

Clear open space where counter used to be

Had a bright idea on the morning of the launch, found a long data cable and plugged the low self service unit into a Pnet terminal data point which got the unit up and running.  The launch has been relatively low key as there are a number of staff who haven't been trained.  Heather is conducting ad hoc sessions to train the staff on the operation of the units.

The help desk is also up and running with everything except the fax machine and the chip and pin device.  We'll try and get those up and running today.

Help Desk



Accrington - Day 5

This is going to be tight as there is painting to be done and rubbish to remove and a lot of cleaning.  Self Service units in place but there is still some finishing off to done.
The training went ahead in the afternoon and was well received and a query regarding the height of the staff pods was raised which Andrew will discuss a solution with the supplier.
16:30 and crisis!!!!  One of the self service units isn't working as it appears that the data point isn't patched into the Pnet.  The cleaning contractors of Sharp, Cothliff and Spencer were finalising the clean at 17:00 (We are cheap and offer special rates!!!). 

Accrington - Day 4

The main flooring work is complete with a small section to be finished off tomorrow.

Impressive oval laminate floor

The help desk is complete apart from a small section that is snowbound in Leeds along with the integrated shelving and DVD pod.  The Self Service furniture has now been delivered and the hardware installed by 3M.  Tomorrow is going to be a busy day.

Leyland Help Desk installed

The new leyland help desk is now installed but is somewhat larger than anticipated.  After discussions with property services and the District Manager it was decided to reduce the depth of the counter by 400mm.  The works will now be finalised next week when the library is closed.

A little too much depth!

The electrics are connected up

Skelmersdale still going very well

The self service is still going exceptionally well at Skelmersdale.  The 3M engineer corrected a few teething problems that enabled the right hand unit to accept payment and updated the scanner firmware to enable scanning of older barcodes.
Transactions through the self service units is averaging around 85% with a 91% peak on Monday the 29th November.

Leyland final prep before new Help Desk is installed tomorrow

Help Desk before

Peter Sharp will oversee the install of the help desk whilst Andrew Cothliff is training all day on Wednesday the 1st Dec.  Hopefully the weather will not delay the Point 8 fitters from delivery and fitting of the new help desk.

Accrington works - Day 2

The counter has now been removed from site and the floor screed has been laid.

Things are moving ahead

The Oval

Birds eye view of the self service area

The electrics and telephones are now connected back up and that just leaves the data to be installed and then the hardware can go back on the help desk.

Accrington - Day 1 of works

The old counter has been removed and the joiners are in the process of 'boxing in' the switches and mains board.  All the electrics are being wired back into the reduced help desk. 
Staff are persevering with the reduced service and managing customers away from the work area.  There will be a lot of clearing up of the lending area which is looking dirty from the salt from outside and the dust from the removed counter.

Skelmersdale - 'Live' Day 2

Skelmersdale is still going strong and promotion is still going down well with the customers.  A few small niggling problems are present.

• The phones on the help desk still need connecting
• The fax machine appears not to be working
• The high self service unit is still not accepting all £1 coins.

There were over 760 transactions on the Saturday but we will have to wait until the stats are run at the end of the month to relate that to a percentage of all transactions that day.

Launch day Saturday 27th November

Checked out the self service and found that the new template was affecting the returns i.e. Items not being listed or title displayed of returned item and no receipt buttons.  Changed settings back to trolley instead in bin and that corrected the problem.  The text for 'place on trolley' was changed to 'place on shelf', the telephone number needs adding to the receipts.  The lower unit barcode scanner is not scanning some of the older barcodes and the £1 tube needs installing.

Opening Time

A slow start but soon got busy and if it carries on like this we'll have 100% self service!!  The library staff have been fantastic and are promoting the units 100%.

 We're now in full flow with over 300 transactions in the first hour and a half.

What an impact as you enter!

Skelmersdale - The final day of closure

MAHEM!!

What a hectic day, all trades onsite on a converging path!
A lesson learnt today was to ensure that the help desk tops are left off until the power, data and telephony is installed.  This sped up the process.
All pods and integrated shelving has turned up and been installed now library staff can get to work installing the PCs on the pods and the new helpdesk.  There were a few issues remaining but all in all the library looks fantastic.

Self Service up and running

Nearly there!

The telephones need connecting on the help desk and there appears to be an issue with the self service units and it is too late to do anything now, I will look at them in the morning.

The new AV area

We're up and running and it's only 16:50 on a Friday!




Accrington Pods up and running

Two staff pods are now up and running at Accrington plus a temporary help desk.  Staff will start to use these on Saturday when the counter is being cleared.

Skelmersdale - Day 3

The counters are now all out and the flooring is down ready for the install of the new help desk and self service.

Strictly come dancing 2011?

The new Help Desk

25th Nov
The day got off to a frustrating start with me waiting 3 hours for a courier to pick up the self service hardware to be on site for a 13:00 install (The courier eventually turned up at 15:20).  The old addage 'if you want something doing do it yourself' came in to play!  I arrived on site with a fully laden car at 12:55 and installation, of the self service, commenced.
The new help desk was already installed although joiners were called in to remove the tops later on so that the electricians and data cablers could get at the cable trunking with ease.
The self service install could not be completed because of network access issues for the 3M engineer.  The 26th will prove to be a challenging day!

AV is getting a new home at Skelmersdale

Accrington Library 24th November

Enquiry desk is being shortened today.

Before

After

The data for the staff pods is now in place as are the staff Pods.  The sections of the enquiry desk have now been removed with the adapted section to return with the additional DVD pod and integrated shelving next week.

Day 1 - Skelmersdale

Carpet removed ready for laminate

Main counter to be removed

Counter now removed

Day one saw the removal of the main counter and the floor screed applied ready for the laying of the laminate floor.  The self service furniture was delivered to site with installation scheduled for Thursday afternoon. 
A problem, regarding the core holes for the data and electrics, was encountered where the drills were unable to cut through the steel reinforced mesh.  The core holes were reduced in size to overcome this problem and holes were drilled for the new help desk, Pods and Self Service prior to the screed going down.
The security barrier was also removed

Skelmersdale Enquiry desk removed

The enquiry desk at Skelmersdale library has been removed and is now waiting for the closure before laying the laminate floor.

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October usage statistics

The usage figures by Issue/Discharge/Renewal through Self Service by site:


(CPP) Preston (Harris) 38.39%

(EBU) Burnley 52.98%

(ECO) Colne 58.75%

(ENE) Nelson 74.22%

(HHA) Haslingden 52.27%

(NLA) Lancaster 59.26%

(NMO) Morecambe 34.57%

(NPO) Poulton 41.16%

(SCH) Chorley 48.55%

(SOR) Ormskirk 47.88%

Phase 2 Installations - The week ahead 22nd - 28th November

Work will be carried out at 2 libraries this week, Accrington and Skelmersdale.

Skelmersdale:

1. Closes 23rd - 26th November inclusive.
2. Counter removed Tuesday 23rd
3. Self Service furniture delivered Tuesday 23rd
4. Commence screeding floor 23rd
5. Commence laying flooring 24th
6. Finish flooring 25th
7. Install new help desk Thursday 25th in the afternoon
8. Install self service Thursday pm / Friday am
9. Complete electrics to new help desk Friday 26th
10. Configure and test Self Service Friday 26th.
11. Refresher training Friday pm (if needed)
12. 'Live' Saturday 27th November

Accrington:

1. Wednesday 24th - Remove electrics/data from enquiry desk
2. Remove sections from the enquiry desk to remove from site wednesday 24th.
3. Deliver and Install 2 in No. Staff Pods.
4. Data for staff pods to be installed.
5. Temporary power to be set up for staff pods.  

Reporting Self Service Downtime

To ensure accurate statistics regarding customer transactions it is necessary to report any downtime for whatever reason so that we can take that into account.
Please use the self service downtime form Click here to inform Andrew of how long the units were out of operation.

Preparing Training

Staff Self Service training as a mind map