Fleetwood ready and looking good

Fleetwood is now complete and ready for the launch of Self Service.

As the customer enters

From above

Fleetwood well under way

Unfortunately I had been unable to get out to Fleetwood, during the closure, until the training day on Thursday and I was pleasantly surprised.

Main counter gone and new flooring almost there

First impressions, what the customer will see.

Many staff have also commented on how good it looks so far.

Garstang goes 'Live'

Garstang went 'Live' with self service today.  With over 1200 transactions it was one of the busiest launch days we've experienced.

Self Service on this wall and reserved items

Before with dominant main counter

The dominant main counter has been removed and the stock against the side wall has been relocated.

Seating where the counter used to be with Self Service against the wall.

The library is now very open and there were many favourable comments from customers.  There were some issues namely ALL self service units were down on launch day.  Fortunately this problem was sorted before opening.  None of the printers or the fax were working first thing although the fax was sorted early morning.  By closing time the Pnet printer was working (It just needed a reboot) but the staff printer was still not working.

Self Service hardware picked up and delivered

The Self Service hardware and furniture has now been picked up and delivered to site with the installs scheduled for Thursday the 27th January.

Garstang underway with Self Service works

Garstang works got underway at close on Saturday 22nd with the doorway into the IT Suite being moved over the weekend plus the counter was removed.  Unfortunately the main BT connections were under the floor by the old counter and the communications company could not move this which set the project back a day.  It is amazing how big the space looks now that the main counter has gone.

Screeding underway

Looking back to where help desk and Self Service will be installed

Garstangs new bowling alley?