Clitheroe Library - Day 1

The main counter and the floor screed were being done today as was the data cabling first fix.

Main Counter removed



Self Service area to left



Leyland Library - Saturday

There were a number of staff who hadn't had the opportunity to train on the use of the self service units before today.  After a quick run through the operations everyone got stuck in as they did yesterday and quickly gained confidence in showing the public how to use self service.
There have been many comments about how lovely and spacious the library felt which is a testament to the efforts of Peter Sharp in developing quick simple designs that have maximum impact.
The library is once again doing absolutely fantastic and at 2pm had handled over 750 transactions through the Self Service units.

Leyland launch day

After a full refresher session the library opened to the adoring public with self service.  The Leyland Guardian was in attendance and interviewed Andrew and Heather about self service.

Self Service in full swing at Leyland

 The Leyland staff were nervous to start with because they had had their training some time ago and therefore everything wasn't as fresh as it could have been.  All in all, once the first few customers had been and gone everyone started to settle and by 12:00 had handled over 500 transactions through the self service units. 

The pods are being used as they should be when any queries present themselves.

POD at Leyland

Well done to all the Leyland staff an excellent days work with over 900 transactions taking place during the day.

Leyland Library - Day 4

Putting the final touches to the library and all looking well.  The relaxation and reading area where the counter used to be is very comfortable I can attest to that.

This is where the counter used to be!

The data points for the staff pods weren't live so ICT came out immediately and patched them in.  The People Centre PC was moved into Community History and the Community History Managers desk has been set up.  The electrician added a number of power outlets for the staff pods and CH Manager desk. 
Robert and Tom emptied the long bays nearest the new help desk and moved the shelving around.  All that is left is the leaflets to be put out onto the leaflet wall.
Launch day tomorrow!!

Looking towards the Self Service with Help Desk to Left

Clitheroe Library enquiry desk removed

The enquiry desk has been removed at Clitheroe Library and cordoned off in readiness for next weeks closure.

No go area at Clitheroe

We are trying to negotiate Zika to come in a day earlier than scheduled to fit the Help Desk because the timescale will be extremely tight if the help desk is fitted on the Thursday.

Leyland Library - Day 3

It's all coming together now!
The Self Service units are in place and configured.  The cash has now been added to the float.  The flooring is now complete.

Greco wrestling will be staged at Leyland library in the new year!!



Self service - Leyland





The community History manager desk is now in place and the electrician will be in to finish off tomorrow.  The monitors need fixing to the Pods and PCs setting up. 

Leyland Library - Day 2

The self service hardware is being installed today and the flooring is being laid.  The leaflet wall has been moved but the joiner will need to fix the units to the partition screens.

Self service on back wall and flooring ready for screed

It is the intention to screed the floor and then lay the laminate on the same day.

Mopping up installation at Accrington - Monday 6th

The data port has now been patched correctly and the long lead to the Pnet terminal port has been removed.  The integrated shelving has now been fitted and the DVD pod is up and running.  Unfortunately the fitters didn't have time to lower the pod monitor brackets and will have to come back to finish that task.  The small end section for the help desk was also fitted.

Leyland Library - Day 1 of closure

The help desk has been reduced by 400mm and is now connected up electrically and data wise.  The main counter has been removed .
The Self Service hardware and furniture has been delivered to site by Allports ready for installation.
Zika delivered to site integrated shelving and pods and assembled the Self Service installation leaving site around 19:30.

Main counter removed

Accrington - 'Live' day Saturday 4th Dec

The staff, including casual staff, have been fantastic once again capturing most customers as they came in and introducing them to self service.  I witnessed a number of customers alluding to job losses and even library closure and the responses were in the true spirit of what self service is about.  

Accrington Self Service 'live' day

Accrington has transformed from this:-

Old Counter

To this:-  

Clear open space where counter used to be

Had a bright idea on the morning of the launch, found a long data cable and plugged the low self service unit into a Pnet terminal data point which got the unit up and running.  The launch has been relatively low key as there are a number of staff who haven't been trained.  Heather is conducting ad hoc sessions to train the staff on the operation of the units.

The help desk is also up and running with everything except the fax machine and the chip and pin device.  We'll try and get those up and running today.

Help Desk



Accrington - Day 5

This is going to be tight as there is painting to be done and rubbish to remove and a lot of cleaning.  Self Service units in place but there is still some finishing off to done.
The training went ahead in the afternoon and was well received and a query regarding the height of the staff pods was raised which Andrew will discuss a solution with the supplier.
16:30 and crisis!!!!  One of the self service units isn't working as it appears that the data point isn't patched into the Pnet.  The cleaning contractors of Sharp, Cothliff and Spencer were finalising the clean at 17:00 (We are cheap and offer special rates!!!). 

Accrington - Day 4

The main flooring work is complete with a small section to be finished off tomorrow.

Impressive oval laminate floor

The help desk is complete apart from a small section that is snowbound in Leeds along with the integrated shelving and DVD pod.  The Self Service furniture has now been delivered and the hardware installed by 3M.  Tomorrow is going to be a busy day.

Leyland Help Desk installed

The new leyland help desk is now installed but is somewhat larger than anticipated.  After discussions with property services and the District Manager it was decided to reduce the depth of the counter by 400mm.  The works will now be finalised next week when the library is closed.

A little too much depth!

The electrics are connected up