Garstang goes 'Live'

Garstang went 'Live' with self service today.  With over 1200 transactions it was one of the busiest launch days we've experienced.

Self Service on this wall and reserved items

Before with dominant main counter

The dominant main counter has been removed and the stock against the side wall has been relocated.

Seating where the counter used to be with Self Service against the wall.

The library is now very open and there were many favourable comments from customers.  There were some issues namely ALL self service units were down on launch day.  Fortunately this problem was sorted before opening.  None of the printers or the fax were working first thing although the fax was sorted early morning.  By closing time the Pnet printer was working (It just needed a reboot) but the staff printer was still not working.

Self Service hardware picked up and delivered

The Self Service hardware and furniture has now been picked up and delivered to site with the installs scheduled for Thursday the 27th January.

Garstang underway with Self Service works

Garstang works got underway at close on Saturday 22nd with the doorway into the IT Suite being moved over the weekend plus the counter was removed.  Unfortunately the main BT connections were under the floor by the old counter and the communications company could not move this which set the project back a day.  It is amazing how big the space looks now that the main counter has gone.

Screeding underway

Looking back to where help desk and Self Service will be installed

Garstangs new bowling alley?

Thornton in action on first day

Thornton goes 'Live'

Thornton Library has gone 'live' today and is proving to be a very busy library.  The staff are coping very well.

That wow factor is definately there and it brightens the place up

As you enter, self service to the right

Thornton help desk

A few hiccups on the way here. 

1. A 2 for 1 offer on DVDs caught us out because the units were charging full price.
2. When we rebooted a unit that had frozen up and it tripped the power to both units (The self service and a staff pod are linked to the same trip switch).  I have spoken to Peter Sharp about each unit being on individual power outlets with an integrated RCD. 

All in all everyone is doing exceptionally well in promoting the units

Thornton almost Ready for opening

Thornton Library is looking very well with a member of the public, who strayed in, commenting that it 'looked wonderful'.

Thornton now underway

Thornton Library is closed now until next Monday (24th) and work is going well.

Main counter before



The main counter has been removed and the flooring taken up.  The new flooring is in the process of being laid.  The Self Service hardware and furniture has been delivered.  The hardware is being installed tomorrow.

Looking out where main counter used to be

Self Service will go to the right in this location

New help desk location

New sites are doing extremely well

After reviewing the approach to Self Service with regard to installation and training the 2nd phase of libraries are performing extremely well as can be seen by the figures for December below.

Skelmersdale - 84.21%
Leyland - 76.7%
Accrington - 87.71%
Clitheroe - 64.39%

These are fantastic figures and are a testament to the efforts of the Staff at these libraries.