October usage statistics

The usage figures by Issue/Discharge/Renewal through Self Service by site:


(CPP) Preston (Harris) 38.39%

(EBU) Burnley 52.98%

(ECO) Colne 58.75%

(ENE) Nelson 74.22%

(HHA) Haslingden 52.27%

(NLA) Lancaster 59.26%

(NMO) Morecambe 34.57%

(NPO) Poulton 41.16%

(SCH) Chorley 48.55%

(SOR) Ormskirk 47.88%

Phase 2 Installations - The week ahead 22nd - 28th November

Work will be carried out at 2 libraries this week, Accrington and Skelmersdale.

Skelmersdale:

1. Closes 23rd - 26th November inclusive.
2. Counter removed Tuesday 23rd
3. Self Service furniture delivered Tuesday 23rd
4. Commence screeding floor 23rd
5. Commence laying flooring 24th
6. Finish flooring 25th
7. Install new help desk Thursday 25th in the afternoon
8. Install self service Thursday pm / Friday am
9. Complete electrics to new help desk Friday 26th
10. Configure and test Self Service Friday 26th.
11. Refresher training Friday pm (if needed)
12. 'Live' Saturday 27th November

Accrington:

1. Wednesday 24th - Remove electrics/data from enquiry desk
2. Remove sections from the enquiry desk to remove from site wednesday 24th.
3. Deliver and Install 2 in No. Staff Pods.
4. Data for staff pods to be installed.
5. Temporary power to be set up for staff pods.  

Reporting Self Service Downtime

To ensure accurate statistics regarding customer transactions it is necessary to report any downtime for whatever reason so that we can take that into account.
Please use the self service downtime form Click here to inform Andrew of how long the units were out of operation.

Preparing Training

Staff Self Service training as a mind map

Lancaster Library Self Service

Lancaster Library has now also gone 'Live' with Self Service and is going well with 62% of transactions going through on Launch day and 65% the following day.